A few users tell us that after updating to latest iOS 10 from older ones, WhatsApp chat messages are getting lost. Even with an iTunes backup, this problem appears to be bothering many iPhone users. We currently don't know what causes the problem, but there is an easy solution that can keep your WhatsApp chat history safe. A good way to save WhatsApp chat history is by backing up and restoring your WhatsApp chat messages with vidoes, photos, audios etc attachments using Backuptrans iPhone WhatsApp Transfer. No message lost when updating iOS 10. Just take a look in the following tutorial:
The following article shows you how to backup and save iPhone WhatsApp chat history step by step:
Part One: Backup WhatsApp chat history before updating iOS 10
Step 0: Before you run the software, please make sure you have installed iTunes 12.0 or above on your computer and enter correct passcode on iPhone if your iPhone is protected with a passcode.
Step1: Connect your iPhone via USB
Run Backuptrans iPhone WhatsApp Transfer and connect iPhone to computer with USB cable. Then the software will automatically read all WhatsApp chat messages from your iPhone and show them on its main interface:
Tip: Clicking the iPhone title in Devices list will show all WhatsApp chat messages. To view only the chats with a single friend like Kenny, just click the contact name like "Kenny' on the left list.
Step 2: Backup all WhatsApp chat history from iPhone to Computer
1) Click the iPhone in Devices list.
2) Turn to top toolbar and press "Backup Messages" button or go File -> Backup Messages.
Tip: Or you can right click the iPhone in Devices list and then choose "Backup Messages".
Step 3: Select a database to save chat messages
Select a database to save your WhatsApp chat messages. To create a new database for your iPhone, simply enter a new database name. Click Confirm to continue.
All your WhatsApp chat history are safe. Now you can updating iPhone with the latest iOS 10 freely.
Part Two: Restore WhatsApp chat history after updating iOS 10
Step 1: Reconnect your iPhone to Backuptrans software
Connect your iPhone to Backuptrans software again with USB cable after updating to iOS 10. Then click the local database to view the WhatsApp chat messages you want to restore.
Note: Please make sure you have installed and verified WhatsApp Messenger on iPhone after updating iOS.
Step 2: Restore all WhatsApp chat history to iPhone
1) Click the backup file in Local Database list.
2) Turn to top toolbar and press "Transfer Messages from Database to iPhone" button or go File -> Transfer Messages from Database to iPhone.
Tip: Or you can right click backup file in Local Database list and then choose "Transfer Messages from Database to iPhone".
Step 3: Choose a device you want to restore to
Select an iPhone that you want to restore WhatsApp chat history to. Click Confirm to continue.
Note: Before restoring WhatsApp chat history to iPhone, please close WhatsApp on your iPhone first.
Restored successfully. You will find all your Whatsapp chat messages merged perfectly on your iPhone after restarting it. Free download Backuptrans iPhone WhatsApp Transfer onto your computer to try now.
Note:If you are using Mac, please use Backuptrans iPhone WhatsApp Transfer for Mac.
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