Backuptrans iPhone SMS + MMS Extractor Technical Support

Backuptrans iPhone SMS + MMS Extractor offers a convenient solution for all iPhone users to backup and extract iPhone MMS & SMS to computer. It not only supports iPhone SMS and MMS to computer backup & transfer, but also enables users to extract various media files from iPhone MMS messages to computer.

Requirements
Operating system - Windows NT/2000/XP/2003/Vista/7/8/10.
iTunes 10.0 or above is required.
iPhone running iOS 4 or above is required.
Support iOS 4.2, iTunes 10.1 or above is required.
Support iOS 4.3, iTunes 10.2 or above is required.
Support iOS 5, iTunes 10.5 or above is required.
Support iOS 6, iTunes 10.7 or above is required.
Support iOS 7, iTunes 11.0 or above is required.
Support iOS 8, iTunes 12.0 or above is required.
Support iOS 9, iTunes 12.1 or above is required.
Support iOS 10, iTunes 12.4 or above is required.
Printer must be connected to the computer for printing.

How-tos and Troubleshooting

* What are the limitations of the trial version?

You can only backup, export or print 20 messages for your iPhone. After you pay the product, we will provide registration code to remove the limitation.

* How to register the software?

After you purchase the software successfully, you will receive registration information via Email within one business day. Run the software and or computer then click "Registration" button in top toorbar, enter your user name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

* Why the software can't recognize my iPhone?

Please make sure you have installed the latest version iTunes on Mac.

* How to backup iPhone SMS and MMS to computer?

* How to extract picture video audio attachment from iPhone MMS?

* How to print iPhone SMS & MMS on PC directly?

* How to export iPhone SMS & MMS to PDF, CSV, TXT or HTML?

* How to extract iPhone SMS/MMS from iTunes Backup on PC?

* How to Delete SMS MMS from PC?

You can delete messages from a backup file on computer. Please note: Deleting SMS and MMS from your iPhone directly is not supported.
1)Delete a database backup file. Click the file then go toolbar and press "Delete SMS + MMS" button.
2)Delete SMS + MMS with a single contact. Click the contact name then go toolbar and press "Delete SMS + MMS" button.
3)Delete selected SMS. Check the messages in the SMS list then go toolbar and press "Delete SMS + MMS" button.

* Where is my SMS and MMS backup file?

Please run the software then go File ->Open Database Folder. You will find all your backup files there. It is recommended that users also keep a copy of these backup files in another folder on your computer.



Can't find your needed question?
Please send your qustion in details to support@backuptrans.com and we will answer you within 24 hours.
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