Backuptrans iPhone SMS + MMS to Android Transfer Technical Support

Backuptrans iPhone SMS + MMS to Android Transfer is designed to transfer iPhone SMS and MMS to Android phone directly. Backup, export or print SMS and MMS from iPhone is also supported.
Please note: Backuptrans iPhone SMS + MMS to Android Transfer does not support backup, export or print messages from Android.

Requirements
Operating system - Windows NT/2000/XP/2003/Vista/7/8/10.
iTunes 10.0 or above is required.
iPhone running iOS 4 or above is required.
Support iOS 4.2, iTunes 10.1 or above is required.
Support iOS 4.3, iTunes 10.2 or above is required.
Support iOS 5, iTunes 10.5 or above is required.
Support iOS 6, iTunes 10.7 or above is required.
Support iOS 7, iTunes 11.0 or above is required.
Support iOS 8, iTunes 12.0 or above is required.
Support iOS 9, iTunes 12.1 or above is required.
Support iOS 10, iTunes 12.4 or above is required.
Some Android devices require USB driver software to be installed on Windows in order to connect to a PC properly. Contact the manufacturer of your device, if the driver software is not automatically installed by Windows.
Printer must be connected to the computer for printing.

How-tos and Troubleshooting

* What are the limitations of the trial version?

You can only transfer 20 messages from iPhone to Android. After you pay the product, we will provide registration code to remove the limitation.

* How to register the software?

After you purchase the software successfully, you will receive registration information via Email within one business day. Run the software and or computer then click "Registration" button in top toorbar, enter your user name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

* Why the software can't recognize my iPhone?

Please make sure you have installed the latest version iTunes on Mac.

* Why the software could not find my Android connected?

Please ensure that you have a device connected, and the device has USB debugging enabled. You can refer to this tutorial on How to enable USB debugging on Android.



Some Android devices require USB driver software to be installed on Windows in order to connect to a PC properly. Please read more detail about how to install USB driver software on computer.

* How to transfer SMS and MMS from iPhone to Android?

* How to transfer SMS and MMS to Android from iTunes backup?

* How to Backup iPhone messages to PC?

1)Backup all iPhone messages. Click the iPhone in Devices list then go toolbar and press "Backup SMS + MMS to Local Database" button.
2)Backup messages with a single contact. Click the contact name then go toolbar and press "Backup SMS + MMS to Local Database" button.

* How to Export iPhone messages from File?

1)Export all iPhone messages. Click the iPhone in Devices list then go toolbar and press "Export SMS + MMS to File" button.
2)Export messages with a single contact. Click the contact name then go toolbar and press "Export SMS + MMS to File" button.
3)Export selected messages. Check the messages in the SMS list then go toolbar and press "Export SMS + MMS to File" button.

* How to Print iPhone messages from File?

1)Print all iPhone messages. Click the iPhone in Devices list then go toolbar and press "Print SMS + MMS" button.
2)Print messages with a single contact. Click the contact name then go toolbar and press "Print SMS + MMS" button.
3)Print selected messages. Check the messages in the SMS list then go toolbar and press "Print SMS + MMS" button.

* How to Delete messages from PC?

You can delete messages from a backup file on computer. Please note: Deleting messages from your iPhone directly is not supported.
1)Delete a database backup file. Click the file then go toolbar and press "Delete SMS" button.
2)Delete messages with a single contact. Click the contact name then go toolbar and press "Delete SMS + MMS" button.
3)Delete selected messages. Check the messages in the SMS list then go toolbar and press "Delete SMS + MMS" button.

* Where is my messages backup file?

Please run the software then go File ->Open Database Folder. You will find all your backup files there. It is recommended that users also keep a copy of these backup files in another folder on your computer.



Can't find your needed question?
Please send your qustion in details to support@backuptrans.com and we will answer you within 24 hours.
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