Backuptrans iPhone Android SMS Transfer + for Mac Technical Support

Backuptrans iPhone Android SMS Transfer + for Mac is an All-in-one Mac SMS Transfer manager for iPhone and Android. It provides all solutions, including iPhone SMS to Android transfer, Android SMS to iPhone transfer, iPhone/Android SMS to Mac transfer, restoring SMS from computer to iPhone/Android, and viewing/exporting/printing out SMS on your Mac.

Requirements
Operating system - Mac OS X v10.7 - 10.12 macOS Sierra.
iTunes 10.0 or above is required.
iPhone running iOS 4 or above is required.
Support iOS 4.2, iTunes 10.1 or above is required.
Support iOS 4.3, iTunes 10.2 or above is required.
Support iOS 5, iTunes 10.5 or above is required.
Support iOS 6, iTunes 10.7 or above is required.
Support iOS 7, iTunes 11.0 or above is required.
Support iOS 8, iTunes 12.0 or above is required.
Support iOS 9, iTunes 12.1 or above is required.
Support iOS 10, iTunes 12.4 or above is required.
Printer must be connected to the computer for printing.

How-tos and Troubleshooting

* What are the limitations of the trial version?

You can only transfer 20 messages from iPhone to Android. After you pay the product, we will provide registration code to remove the limitation.

* How to register the software?

After you purchase the software successfully, you will receive registration information via Email within one business day. Run the software and or computer then click "Registration" button in top toorbar, enter your user name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

* Why the software can't recognize my iPhone?

Please make sure you have installed the latest version iTunes on Mac.

* Why the software could not find my Android connected?

Please ensure that you have a device connected, and the device has USB debugging enabled. You can refer to this tutorial on How to enable USB debugging on Android.



* How to transfer iPhone or Android text messages to Mac?

* How to download text messages from Mac to iPhone or Android?

* How to transfer iPhone or Android text messages to file on Mac?

* How to print iPhone or Android SMS messages on Mac?

* How to copy iPhone text messages to Android on Mac?

* How to move Android text messages to iPhone on Mac?

* How to transfer SMS messages from iPhone to iPhone on Mac?

* How to transfer SMS messages from Android to Android on Mac?

* How to extract text messages from iTunes backup on Mac to iPhone or Android?

* How to Delete SMS from Mac?

You can delete messages from a backup file on computer. Please note: Deleting SMS from your iPhonr or Android directly is not supported.
1)Delete a database backup file. Click the file then go toolbar and press "Delete SMS" button.
2)Delete SMS with a single contact. Click the contact name then go toolbar and press "Delete SMS" button.
3)Delete selected SMS. Check the messages in the SMS list then go toolbar and press "Delete SMS" button.

* Where is my SMS backup file?

Please run the software then go File ->Open Database Folder. You will find all your backup files there. It is recommended that users also keep a copy of these backup files in another folder on your computer.



Can't find your needed question?
Please send your qustion in details to support@backuptrans.com and we will answer you within 24 hours.
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