* What are the limitations of the trial version?
You can only backup, restore, export or print 20 messages from Android. After you pay the product, we will provide registration code to remove the limitation.
* How to register the software?
After you purchase the software successfully, you will receive registration information via Email within one business day. Run the software and or computer then click "Registration" button in top toorbar, enter your user name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.
* Why the software could not find my Android connected?
Please ensure that you have a device connected, and the device has USB debugging enabled. You can refer to this tutorial on How to enable USB debugging on Android.
Some Android devices require USB driver software to be installed on Windows in order to connect to a PC properly. Please read more detail about how to install USB driver software on computer.
* How to Delete messages from PC?
You can delete messages from a backup file on computer. Please note:
Deleting messages from your Android directly is not supported.
1)Delete a database backup file. Click the file then go toolbar and press "Delete SMS + MMS" button.
2)Delete messages with a single contact. Click the contact name then go toolbar and press "Delete SMS + MMS" button.
3)Delete selected messages. Check the messages in the messages list then go toolbar and press "Delete SMS + MMS" button.
* Where is my messages backup file?
Please run the software then go File ->Open Database Folder. You will find all your backup files there. It is recommended that users also keep a copy of these backup files in another folder on your computer.