Android iPhone SMS/MMS Transfer + for Mac Technical Support

Backuptrans Android iPhone SMS/MMS Transfer + for Mac provides all needed solutions, including Android SMS & MMS to iPhone transfer, iPhone SMS & MMS to Android transfer, Android/iPhone SMS & MMS to Mac transfer, restoring SMS & MMS from Mac to Android/iPhone, and extracting attached files in Messages onto your Mac computer.

Requirements
Operating system - Mac OS X v10.7 - 10.13 macOS Sierra.
iTunes 10.0 or above is required.
iPhone running iOS 4 or above is required.
Support iOS 4.2, iTunes 10.1 or above is required.
Support iOS 4.3, iTunes 10.2 or above is required.
Support iOS 5, iTunes 10.5 or above is required.
Support iOS 6, iTunes 10.7 or above is required.
Support iOS 7, iTunes 11.0 or above is required.
Support iOS 8, iTunes 12.0 or above is required.
Support iOS 9, iTunes 12.1 or above is required.
Support iOS 10, iTunes 12.4 or above is required.
Printer must be connected to the computer for printing.

How-tos and Troubleshooting

* What are the limitations of the trial version?

You can only transfer 20 messages. After you pay the product, we will provide registration code to remove the limitation.

* How to register the software?

After you purchase the software successfully, you will receive registration information via Email within one business day. Run the software and or computer then click "Registration" button in top toorbar, enter your user name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

* Why the software can't recognize my iPhone?

Please make sure you have installed the latest version iTunes on Mac.

* Why the software could not find my Android connected?

Please ensure that you have a device connected, and the device has USB debugging enabled. You can refer to this tutorial on How to enable USB debugging on Android.



* How to Copy SMS MMS Between iPhone and Android Phone on Mac?

* How to Backup SMS & MMS Messages from Android/iPhone to Mac

1) Click the Android/iPhone on left panel.
2) Turn to top tool bar and press "Backup Messages to load catabase" button.
    Tip: Or you can right click the Android/iPhone icon and then choose "Backup Messages to load catabase".

* How to Restore SMS & MMS Messages to Android/iPhone from Backuptrans database

1) Click the section under Database.
2) Turn to top tool bar and press "Transfer Messages from Database to Android/iPhone" button.
    Tip: Or you can right click the backup in database list and then choose "Transfer Messages from Database to Android/iPhone".

* How to Transfer SMS & MMS Messages between Android Phones

1) Click the Android in Devices list you want to transfer messages from.
2) Turn to top tool bar and press "Transfer Messages to other Android" button.
    Tip: Or you can right click the Android in Devices list and then choose "Transfer Messages to other Android".

* How to Transfer SMS & MMS Messages between iPhones

1) Click the Android in Devices list you want to transfer messages from.
2) Turn to top tool bar and press "Transfer Messages to other iPhone" button.
    Tip: Or you can right click the iPhone in Devices list and then choose "Transfer Messages to other iPhone ".

* How to Load SMS & MMS Messages from iTunes Backup

1) Click File -> Import Messages from iTunes Backup to local database.
2) Select a backup folder and then click "Load" button.
    Tip: Or you can right click the Database icon and then choose "Import Messages from iTunes Backup to local database" .

* How to Export Android/iPhone SMS & MMS Messages to CSV, Doc, HTML, PDF, TXT

1) Click the section under Android/iPhone in Devices list.
2) Turn to top toolbar and press "Export Messages to file" button.
    Tip: Or you can right click the section under Android/iPhone in Devices list and then choose "Export Messages to file".

* How to Print Android/iPhone SMS & MMS Messages on Mac

1) Click the section under Android/iPhone in Devices list.
2) Turn to top tool bar and press "Print Messages" button.
    Tip: Or you can right click the section under Android/iPhone and then choose "Prin Messages".

* How to Extract Media Files from Android/iPhone MMS messages

1) Click the section under Android/iPhone in Devices list.
2) Turn to top tool bar and press "Extract MMS attachment" button.
    Tip: Or you can right click the section under Android/iPhone and then choose "Extract MMS attachment".

* Where is my database backup file?

Please run the software then go File -> Open Database Folder. You will find all your backup files there. It is recommended that users also keep a copy of these backup files in another folder on your computer.



Can't find your needed question?
Please send your qustion in details to support@backuptrans.com and we will answer you within 24 hours.
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